Bank connections
Tell us which bank you were connecting, roughly when it happened, and what you saw. Never email bank login details or full account numbers.
Genwel support
Help with your money view, without the runaround.
Send us the details below and we’ll help with your account, bank connection, or subscription. Genwel only uses read-only bank access and cannot move your money.
Contact us
Tell us what happened.
Include your device type, Genwel version and build number, what you were trying to do, and any exact error message.
Genwel Pro
Include whether you subscribed on the web, App Store, or Google Play. Store purchases can be restored from the Genwel Pro screen.
Account and privacy
For account access, correction, export, or deletion requests, contact us from the email address linked to your Genwel account where possible.
Before you email
- • Try Sync now once if balances look out of date.
- • Check the app version and build number in More → Help & about.
- • Attach a screenshot only after hiding balances, account numbers, and other personal financial information.
Security reminder
We will never ask for your bank password, one-time passcode, or full card details. If you believe your bank account is at risk, contact your bank immediately.
Prefer to write directly? developer@chewybytes.com
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